Shipping policy

WRAPKING - SHIPPING POLICY

At Wrapking, we aim to deliver your custom mobile skins and accessories as quickly and safely as possible. Please read our shipping terms carefully to understand our process.

1. ORDER PROCESSING TIME

Every mobile skin and cover at Wrapking is custom-made (Print-on-Demand) specifically for your device model.

  • Processing Time: It takes 1 to 2 business days (excluding Sundays and public holidays) to print, quality-check, and pack your order before it is handed over to our courier partners.

  • Orders placed after 2:00 PM IST will be processed the next business day.

2. SHIPPING TIMELINES (TRANSIT TIME)

Once your order is processed and dispatched from our facility in Sonipat, Haryana, the estimated delivery times are:

  • Metro Cities: 2 to 4 Business Days

  • Rest of India: 4 to 6 Business Days

  • Remote Areas (J&K, North East, etc.): 5 to 8 Business Days

(Note: These are estimated timelines. Wrapking is not liable for unexpected delays caused by courier partners, bad weather, or local logistical issues.)

3. SHIPPING CHARGES

  • Prepaid Orders: We offer Free Shipping / Flat Rate Shipping of ₹70 on all prepaid orders.

4. ORDER TRACKING

Once your order is dispatched, you will receive a confirmation email and SMS/WhatsApp message containing your tracking number and a link to track your package live. Please allow up to 24 hours for the tracking status to update on the courier's website.

5. UNDELIVERED & RETURNED PACKAGES (RTO)

Our courier partners will make up to 3 delivery attempts. If a package is undelivered and returned to us (Return to Origin) due to:

  • Incorrect or incomplete address provided by the customer.

  • Customer unavailable or refusing to accept the delivery.

Under such cases, no direct refunds will be issued for custom products. The buyer will be liable to pay a reshipping fee of ₹120 to have the order sent out again to the correct address.

6. DAMAGED OR TAMPERED PARCELS

If you receive a parcel that appears visibly damaged, crushed, or tampered with, do not accept it from the delivery executive. If you have already accepted it, please take an unboxing video and email it to us at wrapking.help@gmail.com within 24 hours of delivery so we can investigate and arrange a replacement.